Privacy Policy
DAS GERSTL Family Retreat
Your cookie / privacy configuration for this website
Under the following link you can change the settings of the activated services for this website.
Data protection declaration
We take the protection of your personal data very seriously. We therefore process your data exclusively based on the legal regulations (GDPR, TKG 2003). This information regarding data protection serves to inform you of the most important aspects of data processing within our website.
The following contains more information about how we process your data:
- Contacting us
- Collection and processing and storage of personal data
- Use of retrieved data
- Is personal data forwarded to third parties?
- Newsletter
- Integration of third-party services and content
- Use of web chat & messenger services
- Cookies
- Statistical evaluation / tracking / marketing
- Your rights
- Contact
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Contacting us
When contacting us using the form on our website or by email, we will store the data that you have specified for the purposes of processing your query and in case of any follow-up queries. We will not pass on this data without your consent.
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Collection and processing and storage of personal data
In principle, you can visit our website without having to inform us of who you are. Our web servers automatically save information of a general nature. This includes the type of web browser, the operating system used, the domain name of your Internet service provider, the website you come through to reach us, our web pages you visit, as well as the data and duration of the visit. This includes exclusively information that cannot be traced back to you specifically. We only evaluate this data in anonymous form and exclusively for statistical purposes only.
Personal data is data such as your name, address, account, ID or telephone number, or your email address. We only collect, process or use your personal data if you have provided this to us of your own accord and also if it is permissible by law or you have given your consent. This usually happens when you enter into a contract with us online (booking), send us a request, an email or register for our newsletter.
Should you enter into a contract with us, all data from the contractual relationship shall be stored up until the expiration of the retention period in compliance with tax legislation (7 years). -
Use of retrieved data
We only use the personal data you have provided for the stated or agreed upon purposes, i.e. as a rule, in order to settle the agreement entered into with you, to respond to your enquiry as well as for information about the latest offers in our hotel.
If you intend to make use of our services, only such data is collected as a general rule that we require to perform the service requested. If we ask you for more detailed data, then this is done on a voluntary basis. The personal data is processed exclusively to fulfil the service requested and to preserve legitimate internal business interests. -
Is personal data forwarded to third parties?
The processing and use of your data for consultation, advertising and market research purposes is only undertaken with your explicit consent. Your data is not sold, leased or provided to third parties in any other way. Your personal data will only be transferred to government bodies or public authorities if this is required under mandatory national legislation.
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Newsletter
You can register your intent to be subscribed to our website's newsletter by filling in the form found on our website. We use the so-called "double opt-in" process here. A confirmation email is first sent to the email address you provided with a request for confirmation. Registration will only become effective when the activation link contained in your confirmation email is clicked. We only need your email address for the registration, other details (such as your first and last name) are voluntary and not mandatory. We only use the data you have provided us for the purpose of sending the newsletter, which may contain information or offers.
You have the right at any time to revoke your consent to the storage of your data as well as the use of this to send you the newsletter. You can do this here,by clicking the link shown in the newsletter or by notifying us using the contact details stated below.
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Integration of third-party services and content
It may be that third party content, such as videos, map material or graphics from other websites are used when supplying our online services. This always assumes that the providers of such content (hereinafter referred to as "Third party providers") discern the IP address of the user. We endeavour to only use such content, whose respective providers only use the IP address for the supply of the content or offer an anonymisation of the IP address. However, we do not have any influence should third party providers store IP addresses for statistical purposes, for example. We shall inform the users about such a course of action once we become aware of it.
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Use of Google Maps
This website uses Google Maps to display maps and to generate route maps. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By using this website, you give your consent to the collection, processing and use of the automatically retrieved data, as well as the data you input yourself, by Google, one of its representatives, or third party providers. The terms of use for Google Maps can be found under the following address: https://www.google.com/intl/en_gb/help/terms_maps/
More instructions on how to manage your own data in connection with Google products can be found on the Google-operated site www.dataliberation.org -
Use of Adobe Typekit
Adobe Typekit webfonts are used on this website. Typekit is a service offered by Adobe Systems Software Ireland Limited, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland (hereinafter referred to as "Adobe"), which grants us access to Adobe's font library. This service provides fonts that are shown in the web browser of the user after an Adobe server request (server location: Netherlands). The IP address of the user is transmitted here at the very least. More information can be found in the data protection notice of Adobe Typekit, which you can access here: https://www.adobe.com/de/privacy/policies/typekit.html
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Cookies
Cookies are small text files, which facilitate the storage of specific device-related information onto the user's device (PC, smartphone, etc.). They are used to enhance the user friendliness of our website and thus simplify use for the user (e.g. storage of log-in details) on the one hand. On the other hand, they are used to record statistical data about the use of the website and to enable analysis of this for the purpose of improving the service. Users can influence the use of cookies. Most browsers have an option to limit or completely prevent the storage of cookies. It should, however, be noted that the use and especially the user convenience can be restricted without cookies.
You will find further information here: www.youronlinechoices.com/at/
Information on how to completely deactivate the cookies in your browser can also be found under the following links: -
Webchat & Messenger services
You can get in touch with us in various ways. You can contact us on our website via the chatlyn web widget (‘WebChat’) or on WhatsApp, Telegram, Facebook Messenger,... (‘communication channels’). We use the chatlyn service provided by chatlyn GmbH, Renngasse 4 / R4-4, 1010 Vienna (‘chatlyn’) to send and receive messages via our various communication channels, including the provision of WebChat.
When using the chatlyn web chat on our website, the following personal data is processed, whereby data is only transmitted when you actually start a conversation:
- Date and time of the call
- Browser type, browser version and browser language
- Your IP address
- Operating system used
- URL of the website on which WebChat is used
- Content sent by you
When communicating with us via our communication channels, personal data may be processed if you provide it. The nature of this data depends on your request or the problem you describe to us.
The data is processed for the purpose of communicating with you and processing and responding to your request.
The legal basis for the processing of your personal data is our legitimate interest in communicating with you and responding to enquiries in accordance with Art. 6 para. 1 lit. f GDPR or the necessity of processing for the fulfilment of a contract concluded with you or for the implementation of pre-contractual measures taken at your request in accordance with Art. 6 para. 1 lit. b GDPR.We store the data that we process in the course of communicating with you for as long as it is required to process the conversation with you or until the termination of a potential business relationship with you. In addition, we store personal data for as long as statutory storage obligations exist or as long as any deadlines for the assertion of legal claims for which the data may be required have not yet expired.
We do not transfer your personal data to third countries; the data is stored on our behalf by chatlyn on servers in Germany and we have concluded an order processing agreement with chatlyn. -
Statistical evaluation / tracking
The following services / mechanisms are used for the statistical analysis of the use of our website.
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Google Analytics
This website uses functions of the Google Analytics web analytics service. The provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
Google Analytics uses such target-based cookies.More information about the handling of user data by Google Analytics can be found in Google's data protection declaration: https://support.google.com/analytics/answer/6004245?hl=de
You can prevent the acquisition of the data generated by the cookie and relating to your usage of the website by Google, as well as the processing of such data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de
IP anonymisation
We use the "Activation of IP anonymisation" function on this website. As a result, Google will truncate your IP address in advance within the member states of the European Union or in other state parties to the Agreement on the European Economic Area. The full IP address will only be transferred to a Google server in the USA and truncated there in exceptional cases. Google uses this information to analyse your use of the website, to compile reports on website activities for the website operators and to provide other services related to the use of the website and of the Internet. The IP address disclosed by your browser as part of Google Analytics will not be merged with other data held by Google.Remarketing or “Similar target groups” function of Google Inc.
The provider of this website uses the Remarketing or “Similar target groups” function of Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (hereinafter referred to as “Google”). This function allows the provider to address visitors to the website with targeted advertisements by showing personalised, interest-based advertisements to visitors to the provider's website when they visit other sites within the Google Display Network. Google uses cookies to carry out the analysis of the website usage, which forms the basis for the creation of interest-based advertisements. In this case, Google stores a small file with a numerical sequence in the browsers of visitors to the website. Visits to the website and anonymous data about the use of the website are recorded using this number. No personal data of visitors to the website is saved. If you then visit another website within the Google Display Network, you are likely to see advertisements that take into account product and informational fields that you have already viewed. You may permanently deactivate the use of cookies by Google by following the link below and downloading and installing the plug-in provided there: https://www.google.com/settings/ads/plugin. Alternatively, you can deactivate the use of cookies by third parties by visiting the deactivation page of the Network Advertising Initiative at https://www.networkadvertising.org/choices/ and implementing the further opt-out information that is listed there. Further information about Google Remarketing as well as Google's data protection declaration can be viewed at: https://policies.google.com/technologies/ads Matomo
This website uses Matomo, a self-hosted open source software to collect anonymised usage data for this website. The data on visitor behaviour is collected to identify any problems such as pages not found, search engine problems or unpopular pages. Once the data (number of visitors who see error pages or only one page, etc.) is processed, Matomo generates reports for website operators to respond to. (layout changes, new content, etc.)Matomo processes the following data:
Cookies, Anonymised IP addresses by removing the last 2 bytes (so for example 192.168.xxx.xxx instead of 192.168.100. 100), pseudo-anonymised location (based on the anonymised IP address, date and time, title of the page accessed, URL of the page accessed, URL of the previous page (if this is permitted), screen resolution, local time, files clicked and downloaded, external links, duration of the page visit, country, region, city (with low accuracy due to IP address), main language of the browser, user agent of the browser, interactions with forms (but not their content!).The Matomo installation used is hosted in Austria. The data does not leave the EU.
Use of the Meta pixel (Facebook pixel)
We place adverts on Facebook and/or Instagram. In this context, we have integrated the ‘meta pixel’ on our website.The meta pixel enables us to
- Measure the success of Facebook and Instagram advertising campaigns.
- To retarget visitors to our website with adverts on Facebook / Instagram.
- To personalise the advertisements to the previously viewed pages or products.
The meta pixel is provided by Meta Platforms Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). Meta / Facebook is certified under the Privacy Shield Agreement and thus offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/ps/participant?id=a2zt0000000GnywAAC&status=Active).
During your visit to the website, the following data, among others, is transmitted to Meta / Facebook
- Pages or URLs accessed
- The achievement of ‘website goals’ (e.g. bookings, enquiries and newsletter registrations)
- Your internet connection data (IP address)
- Technical information such as browser, end device and screen resolution
- A randomly generated user ID
- A randomly generated advertising click ID if you have reached our website via an advert
No personal data such as your name, address or contact details are transferred to Meta / Facebook.
The data collected may also be transferred to Meta servers in the USA.
The processing of the data by Meta / Facebook takes place within the framework of Facebook's data usage guidelines. Accordingly, general information on the display of Facebook ads can be found in Facebook's data usage policy: https://www.facebook.com/policy.php. Specific information and details about the Facebook pixel and how it works can be found in Facebook's help section: https://www.facebook.com/business/help/651294705016616.
Meta / Facebook stores cookies in your web browser for a period of one year since your last visit. These cookies contain a randomly generated user ID with which you can be recognised on future visits to the website. If you are logged in to Meta platforms such as Facebook/Instagram, Meta can also assign the visit to your Facebook/Instagram account.
If you do not agree to this collection, you can prevent it by installing a tracking blocker add-on in your browser or by rejecting cookies via our cookie settings dialogue.
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OpenAI Ads Conversion Tracking
Where you have provided your consent, we use OpenAI Ads Conversion Tracking on our website. The provider is OpenAI OpCo, LLC, with its registered office at 1455 Third Street, San Francisco, California 94158, United States.
The purpose of this processing is to measure whether individuals who click on one of our advertisements in ChatGPT or via OpenAI complete a desired action on our website. This includes, in particular, the successful submission of an enquiry, a newsletter sign-up, the completion of a hotel booking, or the purchase of a voucher. The processing is used to measure, attribute and optimise our advertising campaigns.
Once you have given your consent, a script provided by OpenAI is loaded. This may process an OpenAI click reference (`oppref`) and store it in a first-party cookie. When one of the above actions is successfully completed, we transmit a corresponding conversion event. For bookings and voucher purchases, the total order value in cents and the currency EUR may also be transmitted. We do not transmit the content of enquiries, bookings or voucher purchases for advertising purposes.
According to its technical specifications, OpenAI may automatically normalise and hash supported contact information from forms in the browser using SHA-256 in order to improve measurement quality. We use this feature only within the scope of your consent.
Where we additionally transmit conversion data server-side via the OpenAI Conversions API, we use the same event identifier for browser-side and server-side transmissions. This allows technically duplicated events to be combined and prevents them from being counted twice. Server-side conversion events are also transmitted only where marketing consent has been provided.
The recipient of the data is OpenAI: OpenAI OpCo, LLC, with its registered office at 1455 Third Street, San Francisco, California 94158, United States. Where data is processed outside the European Economic Area, this takes place only subject to the applicable data-protection requirements and appropriate safeguards. Further information on recipients, possible third-country transfers, safeguards and retention periods can be found at https://openai.com/policies/privacy-policy/.
The specific retention period of the cookies and similar technologies used can be found in our Cookie Settings.
The Trade Desk Websitepixel:
This website uses the technology of The Trade Desk (TheTrade Desk Ltd, 1 Bartholomew Close, London EC1A 7BL, United Kingdom, https://www.thetradedesk.com/) data is collected and stored for marketing and optimisation purposes. Among other things, pseudonymised user profiles can be created from this data. Browser cookies can be used for this purpose. The data collected using The Trade Desk technology is not used by The Trade Desk to personally identify visitors to this website. The collection and storage of data can be cancelled here at any time with effect for the future. Further information on data protection at The Trade Desk can be found here.-
Access data / server log files
The supplier (or their website-provider) gathers data upon each user access to the service (so-called log files).
The access data includes: Name of the retrieved web page, file, date and time of the retrieval, transmitted data volume, notification of successful retrieval, browser type along with version, the operating system of the user, the referrer URL (the previously visited site), an anonymised IP address (only the first octet) and the accessing provider.
The provider only uses the log data for statistical analysis for the purpose of operation, security and optimisation of the service. These log records are automatically deleted after two months.
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Your rights
In principle, you are entitled to the rights to information, correction, deletion (insofar as not opposed by any statutory requirement to preserve records), restriction, data portability, revocation and objection. You can complain to the regulatory body if you believe that the processing of your data violates data protection law or if you feel your data protection rights have been violated in any other way. This regulatory body is the data protection authority in Austria.
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You can reach us using the following contact information:
DAS GERSTL Family Retreat
Lukas Gerstl
Via Paese Vecchio 61 Resia
39027 Curon Venosta
Alto Adige · Italia
+39 0473 538 555
info@dasgerstlfamily.com
